This is a list-in-progress...
RETURNS / EXCHANGES
Physical Items: If you would like to return an item and receive a monetary refund, this must be done within 14 days of purchase for in-store purchases and within 14 days of delivery for items purchased online. Returns initiated after the 14 day window are eligible for store credit if they are returned within 30 days of purchase.
To return an item, it must be in its original condition with all original packaging. Buyer is responsible for return shipping unless the item was damaged on our end or we made a mistake. Some items are not returnable -- these include custom items and sale items. Gift cards are not returnable.
Class Kits: Our return policy on class kits is different from our normal return policy due to the amount of planning and extra work that goes into creating them. We offer class kits as a service to both professors and their students; our kits come conveniently bundled as one package that is sold at a significant discount compared to buying items individually to help alleviate the costs of materials needed per class. Whole unused class kits can be returned for store credit within 1 week of the purchase date if everything is unopened/like-new. If the kit has opened/used items, the remaining items may in some circumstances be returned for partial store credit at our discretion. If you wish to avoid this, you may purchase each item on your syllabus separately at full cost.
Non-Physical Items: Most services, like custom design work and photography, are not returnable. However, we want you to be happy and will work with you in the case that you are not satisfied.
Classes: If you are unable to make it to your class or workshop, we ask for 48 hours notice to receive a 100% store credit refund. This credit can be used to take the class again or to purchase anything in the store. If you cancel after the 48 hour window, you will receive a 50% refund as store credit.
We are happy to place special orders for you. If the product is something we carry in-store, you do not need to pay in advance. If the item is something we don't stock in the shop, you'll need to pay in advance, and these items are non-returnable.
Generally, there is no cost for shipping the item to the shop, so in-store pick-up is free. Arrival time depends on the manufacturer - the usual time being 4-21 days. We will contact you via your chosen method when your item arrives. If you'd like us to ship the item to you, shipping charges will apply, and the shipping will take additional time. To place a special order, just email us, call, text, or visit!