This is a list-in-progress...
RETURNS / EXCHANGES
Physical Items: If you would like to return an item and receive a monetary refund, this must be done within 14 days of purchase for in-store purchases and within 14 days of delivery for items purchased online. Returns initiated after the 14 day window are eligible for store credit if they are returned within 30 days of purchase.
To return an item, it must be in its original condition with all original packaging. Buyer is responsible for return shipping unless the item was damaged on our end or we made a mistake. Some items are not returnable -- these include custom items and sale items. Gift cards are not returnable.
Non-Physical Items: Most services, like custom design work and photography, are not returnable. However, we want you to be happy and will work with you in the case that you are not satisfied.
Classes: If you are unable to make it to your class or workshop, we ask for 48 hours notice to receive a 100% store credit refund. This credit can be used to take the class again or to purchase anything in the store. If you cancel after the 48 hour window, you will receive a 50% refund as store credit.
We are happy to place special orders for you. If the product is something we carry in-store, you do not need to pay in advance. If the item is something we don't stock in the shop, you'll need to pay in advance, and these items are non-returnable.
Generally, there is no cost for shipping the item to the shop, so in-store pick-up is free. Arrival time depends on the manufacturer - the usual time being 4-21 days. We will contact you via your chosen method when your item arrives. If you'd like us to ship the item to you, shipping charges will apply, and the shipping will take additional time. To place a special order, just email us, call, text, or visit!