Policies

CLASSROOM

➜ CANCELLATIONS / RESCHEDULING OF CLASSES & WORKSHOPS:

  • We understand that things happen and you may not be able to attend the class or workshop you purchased. If your plans change, please let us know as soon as you can.
  • Cancellations made with at least two weeks' notice will receive a full monetary refund to your original form of payment. Or, if you prefer, we can issue your refund to store credit or reschedule your event.
  • Cancellations made with at least one week's notice will receive a full refund as store credit. Or, if you prefer, we can reschedule your event.
  • Cancellations made with less than one week's notice will receive a 50% refund as store credit.
  • Regretfully, we cannot issue refunds for no-shows.
Please reach out to us at hello@kaartist.com if you need to cancel or reschedule your event.

 

➜ CANCELLATIONS / RESCHEDULING OF SUMMER CAMPS:

  • We understand that things happen and you may not be able to attend the camp you purchased. If your plans change, please let us know at least 18 days before your scheduled camp begins.
  • If you cancel or switch to another camp with at least 18 days notice, we will issue a full monetary refund to your original form of payment, minus an $18 processing fee.
  • We cannot offer refunds after the 18-day-mark, but we will put half of your enrollment fee into our scholarship fund and issue the other half to you as store credit.
  • Regretfully, we cannot issue refunds for no-shows.
Please reach out to us at hello@kaartist.com if you need to cancel or reschedule your camp.

 

RETURNS

➜ DAMAGED OR DEFECTIVE ITEMS:

  • If you notice that you’ve received a damaged or defective item, let us know! All damaged or defective item claims must be made within seven days of receiving your item. Please reach out to us at hello@kaartist.com and we will arrange to replace, exchange, or refund your item if it was damaged or defective prior to its use.
  • Please note that items in our “Damaged Goods” sale are sold as-is and cannot be returned.
Please reach out to us at hello@kaartist.com if you have received a damaged or defective item.

 

➜ REGULAR RETURNS:

  • To return an item, you must have a receipt or record of purchase. To initiate a return, first email us at hello@kaartist.com and describe the issue, referencing your order number.
  • Returns must be made within 30 days of purchase. This applies to orders made online and in-store. If you are returning your item in person, make sure to do so within 30 days from purchase. If you are mailing your return to us, it needs to be postmarked no more than 30 days from the date of purchase.
  • To return an item, it must be unused and in its original condition with all original packaging. If you are mailing your return to us, make sure to package your item safely—items damaged in transit are not returnable.
  • The buyer is responsible for return shipping unless the item was damaged on our end or we made a mistake. Return items to:

K. A. Artist Shop
127 N Jackson St.
Athens, GA 30601
USA

  • Once we receive your returned item and verify that it is in re-sellable condition, we will issue the monetary refund to your original form of payment (or store credit, if you prefer). At this point, you'll receive an email with your return confirmation.
Don't forget to first reach out to us at hello@kaartist.com to initiate your return.

 

➜ EXCHANGES:

  • Exchanges are processed much the same way as returns. To begin the exchange process, first email us at hello@kaartist.com and describe the exchange desired, referencing your order number.
  • Follow the steps outlined for RETURNS. 
  • Once we receive your returned item and verify that it is in re-sellable condition, we will process your exchange. At this point, you'll receive an email with your exchange confirmation.
  • The buyer is responsible for shipping both ways unless the item was damaged on our end or we made a mistake.
Don't forget to first reach out to us at hello@kaartist.com to initiate your exchange.

 

➜ NON-RETURNABLE ITEMS:

  • Gift Cards
  • Special Orders
  • Dated items like calendars and planners
  • Single sheets of paper, single blank cards, and single envelopes
  • Custom-made items*
  • Items on sale as part of our CLOSEOUT, DAMAGED, or SURPLUS sales.
*As always, we want you to be pleased with your purchase, so please let us know if something is not right.

 

➜ CLASS KIT RETURNS:

  • Our return policy on class kits is different from our normal return policy due to the amount of planning and extra work that goes into creating them. Our kits come conveniently bundled as one package, sold at a discount to help alleviate the costs of materials needed per class.
  • Whole and unused class kits can be returned for store credit within 1 week of the purchase date if everything is unopened/like-new. Individual items cannot be returned. If you only need some of the items in your kit, you may purchase each item on your syllabus separately at regular price.
Reach out to us at hello@kaartist.com to initiate your class kit return or exchange.

 

SPECIAL ORDERS

  • We are happy to place special orders for you. If the product is something we carry in-store, you do not need to pay in advance. If the item is something we don't stock in the shop, you'll need to pay in advance, and these items are non-returnable.
  • Generally, there is no cost for shipping items to the shop, but occasionally there will be a shipping fee.
  • Arrival time at the shop depends on the manufacturer - the usual being 4-12 days. We will contact you via your chosen method when your item arrives.
  • If you'd like us to deliver the item to you, delivery charges will apply, and the delivery will take additional time.
To place a special order, just email, call, or text us with your request.